Return Policy – Prafful Agencies

Return Policy

At Prafful Agencies, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer hassle-free returns within [number of days] days of delivery. Please review the following guidelines to ensure a smooth and satisfactory return process:

Eligibility Criteria:

  1. Unused and Unopened Items: Returned items must be unused, unworn, and in their original condition with all tags and packaging intact.
  2. Proof of Purchase: To initiate a return, you must provide a valid proof of purchase, such as an order confirmation email or receipt.
  3. Exclusions: The following items are not eligible for return:
    • Personalized or customized items
    • Items marked as final sale or clearance
    • Used, worn, or damaged items

Return Process:

  1. Initiate Return: To initiate a return, please contact our customer service team at [contact email/phone number] within [number of days] days of receiving your order. Please provide your order number and reason for return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item(s).
  3. Packaging: Carefully package the item(s) in their original packaging and include the RA number on the return label.
  4. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return is safely delivered to us.

Refund Process:

  1. Inspection: Upon receiving your return, our team will inspect the item(s) to verify their eligibility for return.
  2. Refund: If the returned item(s) meet our return policy criteria, a refund will be issued to the original form of payment within [number of days] days. Please note that shipping charges are non-refundable.

Exchanges:

At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.

Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at [contact email/phone number]. We’re here to assist you every step of the way!